The Problem of the Big-Box Store
If a consumer were to dial up one of the top 5 big-box office supply chains, guess who would greet them: a robot. This automated concierge will likely send the shopper through a labyrinthine maze of prompts and menus, each presenting a set of hoops through which they must jump (“say your 16-digit account number,” “if this is correct, press ‘1’”, “I’m sorry, I didn’t quite get that,” etc.). If the hapless caller is fortunate, she may at last find herself, after several failed cycles through the menu, speaking with a call center agent in Bangladesh. This is a travesty.
The Action Advantage
At Action, we prefer to have humans answering our phones, local people that will know you by name, and not by an account number. Our customers are our number one priority, and we pride ourselves on providing the highest standard of customer service. When you become an Action customer, our account executives are here to serve you at every step of the way, personally monitoring your supply inventory to ensure your office is always stocked and prepared. Because we’re part of a national buying group, we’re able to deliver competitively-priced products without compromising our commitment to quality customer service. For over 40 years, we’ve served as Central Kentucky’s #1 business supply company. Don’t settle for subpar service, call Action Business Suppliers today!